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Have a question about our threads? Need help finding a specific color? We'd love to hear from you.
Contact Information
Order Enquiries
Questions about your order? Email us your order number and we'll help.
Thread Questions
Need help finding a specific color or DMC number? We're here to assist.
📅 Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Orders placed outside business hours will be processed the next working day
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Quick Answers
Common questions answered
🚚 How fast is delivery?
Orders are typically dispatched the same day and delivered within 1 day across the UK. Fast service guaranteed.
💷 What's your pricing?
Most threads are £0.99 per skein. Shipping starts at £1.49. No hidden fees—what you see is what you pay.
🎨 Do you have my color?
We stock 500+ DMC colors. Use our search to find specific DMC numbers or browse by color family.
📦 Is there a minimum order?
No minimum order required! Whether you need one skein or one hundred, we're happy to help with orders of any size.
🧵 What brands do you stock?
We stock DMC tapestry wool, Trebla cross-stitch threads, and other quality embroidery thread brands.
💳 What payment methods?
We accept all major credit/debit cards including Visa, Mastercard, and Amex via secure checkout.
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