Terms & Conditions

1. About Us

Thread Shop is an online retailer specialising in DMC embroidery threads and related craft supplies, operated from the United Kingdom. References to "we", "us", or "Thread Shop" refer to the business owner of threadshop.co.uk.

2. Eligibility

By using this site, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or guardian. Our services are available to UK and international customers where delivery is offered.

3. Products & Pricing

• All product descriptions and images are provided in good faith and are as accurate as possible.
• Colours on screen may vary slightly from the physical product due to monitor calibration.
• Prices are shown in British Pounds Sterling (GBP) and include VAT where applicable.
• We reserve the right to change prices without notice, though confirmed orders will be honoured at the price shown at checkout.
• In the event of a pricing error, we will contact you before processing your order.

4. Orders & Contract

Placing an order constitutes an offer to purchase. A contract is formed when we send you an order confirmation email. We reserve the right to cancel or refuse any order for reasons including stock availability, payment issues, or suspected fraud.

5. Payment

We accept payment by major debit and credit cards via our secure payment processor. Payment is taken at the time of order. We do not store card details on our servers.

6. Intellectual Property

All content on this website — including images, text, logos, and design — is the property of Thread Shop or its content suppliers and is protected by UK copyright law. You may not reproduce, distribute, or use our content without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Thread Shop shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Our liability shall not exceed the value of your order.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these terms from time to time. The current version will always be published on this page with a "last updated" date. Continued use of the site after changes constitutes acceptance.

10. Contact

If you have any questions about these terms, please contact us via our Contact page.